Our Cookies Policy

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This Cookie Notice was last updated on 15th May 2018, and further changes will be communicated by updating this notice.

What is a Cookie?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

The following categories of cookie are currently set by the Plumb Arena website:-


Strictly Necessary

Strictly necessary cookies are essential to the functionality this website. If you block these cookies we will not be able to use this website to purchase products. Accepting these cookies is a condition of using this website.

We use these cookies to:


  • Remember products added to your shopping basket.
  • Remember selections or information you have entered when you navigate to different pages during your session.



Performance cookies collect information about how this website is used so that we can improve things such as layout and functionality. If you block these cookies we cannot be sure how the website will perform during your visit.

We use these cookies to:


  • Provide statistics on how this website is found and used.
  • Help us improve by measuring performance and errors.
  • All information collected by these cookies is aggregated and therefore anonymous.



Functional cookies allow this website to remember choices you make while shopping. If you block these cookies, things such as your shopping basket will be reset every time you close your browser.

We use these cookies to:


  • Remember your basket, even after you close your browser.
  • Remember how you found our website.
  • Remember any personal preferences.


Targeted Marketing Cookies

We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you.


Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised.

You can find more information about cookies at www.allaboutcookies.org/ and www.youronlinechoices.com/.

For a video about cookies visit www.google.com/intl/en-GB/policies/technologies/cookies/


Can I turn off cookies?

Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive. 

For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.

Details of our Third Party Cookies

Plumb Arena allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. 

For details of the Third Party cookies we use please see the table below. Plumb Arena is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself. 

The following Cookies are all used for Analytical and Targeting purposes.

Google Tag Manager

Google Analytics

Bing Ads

Yahoo Analytics

GA Audiences

Facebook Connect

Facebook Custom Audiences


Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/

Further Details

For full details of our Terms and Conditions: www.plumbarena.co.uk/terms/

For full details of our privacy policy: www.plumbarena.co.uk/privacy/ 

Copy Of Your Personal Information 

To obtain a copy of the personal information Plumb Arena holds about you, please write with full details to us at: Personal Data Information, Central Heating Spares Limited T/A Plumb Arena, Unit 16, High Carr Network Centre, Millennium Way, High Carr Business Park, Newcastle, Staffordshire, England, ST5 7XE.