Privacy Policy

A picture


Welcome to the Plumb Arena Limited (“Plumb Arena”) Privacy Policy page.  The Plumb Arena Website is operated by Plumb Arena Limited who’s name and registered office address is: -


Registered in England and Wales - Company No. 08132727

VAT Registration No.  141 1013 83

These terms & conditions apply to all purchases from the Website.  By placing an order on the Plumb Arena website, the purchaser is deemed to have accepted the terms and conditions prevailing including the following terms & conditions which should be read in conjunction with this document: -

  • General Terms & Conditions of Business
  • Privacy Policy
  • Delivery & Returns Policy


This privacy policy sets out how Plumb Arena Ltd (“Plumb Arena”) uses and protects any information that you give Plumb Arena when you use this website.

Plumb Arena is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website,  you can then be assured that it will only be used in accordance with this privacy statement.

Plumb Arena may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August, 2012.

What we collect

We may collect the following information: -

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • Records of purchases and product lines

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: -

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We may use your information across our other Plumb Arena group of companies.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to Plumb Arena Limited, Unit 16 High Carr Network Centre, Millennium Way, High Carr Business Park, Newcastle, Staffordshire, England, ST5 7XE.

If you believe that any information we are holding on you is incorrect or incomplete,  please email us as soon as possible at or write to us at the above address. We will promptly correct any information found to be incorrect.

Plumb Arena Limited is a company registered in England and Wales. Company No. 08132727.  Plumb Arena is part of the Appliance Arena group of companies.

Contact Us

Telephone 0845 528 0777

Please email us at with any questions you may have. We endeavour to answer all email questions within 24 hours during normal business hours.

Alternatively you wish to write to us via post you can write to: -