Customer Care

Frequently Asked Questions

Company Information

About Us

Plumb Arena distribute a wide range of Plumbing and heating products from the UK's leading heating manufacturer's including Worcester Bosch, Glowworm, Baxi, Honeywell, Abacus Direct, Vaillant, Ideal, Vokera, Grundfos, Honeywell, Halstead, Heatline, Danfoss, Potterton and Many more.

Plumb Arena specialise in the following boiler spares:


Our product range at plumbarena.co.uk is forever expanding. If there is a product you require that you can not find on our website, Please do not hesitate to contact us by telephone 0845 528 0777 or email sales@plumbarena.co.uk for price and availability.

 

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Branch Information

Find Us At The Following Branches

Plumb Arena Limited
Unit 16 High Carr Network Centre, Millennium Way, High Carr Business Park Newcastle Under Lyme, Staffordshire ST5 7XE
Phone: 0845 528 0777

 

Plumb Arena Limited
Unit 3 Caroline Court, Billington Road Burnley, Lancashire BB11 5UB
Phone: 0845 528 0777
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Office Hours

Our website is online 24 hours a day, 365 days a year which means that you can place orders and send us e-mails at any time. During office hours you can call us on 0845 528 0777 for telephone sales and enquiries, Contact Via E-mail to sales@plumbarena.co.uk or Click Here for our contact form

Opening Hours:
Monday - Friday 7.30am-5pm

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Products Information

Can you offer a product price match?

Plumb Arena monitor our prices on a regular basis to keep us competitive. However, should you find a like for like product at a lower price we will endeavour to match or beat the price where possible. 

Please contact Via our contact form , telephone 0845 528 0777 or email us sales@plumbarena.co.uk

Please note that we cannot match prices obtained from internet auction sites, such as eBay.

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Can you offer product advice ?

Plumb Arena will be happy to assist with pre-purchase technical questions where possible. However if you are unsure of product suitability etc. please contact the relevant manufacturer direct, your Gas Safe Registered engineer or other suitably qualified and competent person.

To identify boiler spares please have your boiler G.C. Number where possible.

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Do you sell used or recondtioned parts ?

Plumb Arena only sell new original boiler spares.

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How can I check the products I require are In stock?

To find out stock availability please contact Plumb Arena by telephone on 0845 528 0777 (local Rate) or email sales@plumbarena.co.uk

Plumb Arena aim to keep the majority of our online product catalogue in stock at our branches in Stoke on Trent (Staffs), Burnley or held in national distribution centre's. Standard lead times from our distribution centre to a local branch is 1 to 2 working days* with the goods being available for delivery to you within 3 to 5 working days*.

If the item you require is urgent we advise you contact us on 0845 528 0777 or email us on sales@plumbarena.co.uk to check the requested product lead time.

* For orders placed after 3pm or at weekends please allow an additional working day.

Important: We recommend that you do not arrange the installation of your order until all items have been delivered and checked. Plumbarena will not be liable for any costs incurred, if goods are not checked before an installer has been arranged.

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Payment & Delivery

What are your delivery lead times ?

We aim to deliver a majority of our items within 3 working days (if not sooner). If the item needs to be ordered from a manufacture the lead time may be extended.

Estimated delivery times by product

Boiler Spares - 90% of spares are shipped on a next working day service*

Boilers - 2/3 Working days

Controls - 2/3 Working days

Water Treatment - 2/3 Working Days

Abacus Vessini products- 1/2 Working Days

Macerator Pumps- 2/3 Working Days

*The product must be ordered before 2PM to qualify for next working day delivery

If the item you require is urgent we advise contacting Plumb Arena on 0845 528 0777 to discuss or email sales@plumbarena.co.uk

Please Note: These delivery dates are only approximate, and Plumb Arena accepts no liability with regards to any failed or delayed deliveries.

 

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How do I pay ?

For all telephone and online orders we take payment with order. We accept the following Debit and Credit card payment methods online or via telephone - Visa, Mastercard, Maestro, Solo and Paypal (Paypal payments can only be accepted online only)

We can accept payments Via cheque sent direct to the below address. However, goods will not be dispatched until payments have cleared.

FAO Plumb Arena Accounts

Unit 16 High Carr Network Centre

Millenium Way

Newcastle

Staffs

ST5 7XE

For collected orders we accept the following Debit and Credit card methods of payment - Visa , Mastercard and Solo.

Unfortunately we do not accept American Express payments

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Can I collect ?

Yes, We can arrange a collection for the majority of our products. Please Click Here to contact us or call us on 0845 528 0777 with product details and your post code to discuss.

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What is your delivery charge ?

Delivery is charged £5.92 + VAT for all UK (England, Wales & Southern Scotland) for orders under the value of £100 Ex VAT
 
Please Note:   Delivery to Northern Scotland, Northern Ireland, Isle of Man, Isle of Wight and offshore islands may be subject to a delivery surcharge.

If you wish to check prior to ordering please contact us with your postcode and the items you wish to order via email to sales@plumbarena.co.uk and we will inform you if any additional carriage is required.

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